Our Guarantee
We offer a 30-day return window on all orders, starting from the date of delivery.
Eligibility
To be eligible for a return, your item must be unused and in its original packaging, with all accessories included.
How to Return an Item
Email info@haldenilluminations.com with your order number and the reason for your return. We'll confirm your return and provide instructions for sending the item back to us.
Return Shipping
Return shipping is free — we'll provide you with the necessary details to send your item back at no cost to you.
Refunds & Exchanges
Once we receive and inspect your returned item, we'll process either a refund to your original payment method or an exchange, whichever you prefer. Refunds are typically processed within 5-10 business days of us receiving the item.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us as soon as possible at info@haldenilluminations.com. We'll arrange a replacement or refund at no cost to you.
Your Statutory Rights
This policy is in addition to, and does not affect, your statutory right to cancel an order within 14 days of receipt under the Consumer Contracts Regulations 2013.
Questions
If you have any questions about a return, contact us at info@haldenilluminations.com.