1. About Us
Halden Illuminations ("we", "us", "our") operates this website. By using this site or placing an order, you agree to these Terms of Service.
2. Products
We make reasonable efforts to display our products, including colours and finishes, as accurately as possible. Slight variations may occur due to screen display or the handcrafted nature of our finishes.
3. Orders & Payment
By placing an order, you confirm that you're legally capable of entering into a binding contract and that the information you provide is accurate. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, for example in cases of suspected fraud or pricing errors.
4. Pricing
All prices are listed in GBP and include applicable UK taxes unless stated otherwise. We reserve the right to change prices at any time, but changes won't affect orders already confirmed.
5. Shipping
Shipping costs, timeframes, and terms are set out in our Shipping Policy.
6. Returns & Refunds
We offer 30-day returns on all orders, as set out in our Returns Policy. This is in addition to, and does not affect, your statutory right to cancel an order within 14 days of receipt under the Consumer Contracts Regulations 2013.
7. Your Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, which entitles you to goods that are of satisfactory quality, fit for purpose, and as described.
8. Limitation of Liability
To the fullest extent permitted by law, our total liability to you for any claim arising from your order shall not exceed the total amount paid by you for that order. This does not limit our liability for death or personal injury caused by negligence, or for fraud.
9. Intellectual Property
All content on this website, including text, images, and branding, is owned by Halden Illuminations and may not be used without permission.
10. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
Questions about these Terms can be sent to info@haldenilluminations.com.